FAQ

Ordering Online may be done in just a few simple steps.

• Find the perfect book
• Fill out the personalized order form
• Click the “Add to Cart”
• Continue shopping
• When you are finished shopping, click the “View Cart” button and check out

We accept Visa, MasterCard, American Express and Discover and payments made with PayPal. We also accept personal checks, money orders and cashier’s checks. All payments must be in U.S. Funds.

YES! The payment portion of the shopping cart is guaranteed secure. Your credit card information is entered through a secure server. After processing your order this information is then deleted from the server and not saved or stored in any computer.

Secure Check-Out Guaranteed

If you do not see a shopping cart or the shopping cart malfunctions please e-mail books@jellybeanconnection.com for assistance. For the shopping cart to work, cookies must be enabled.

Yes, if you would like to send your order by mail simply mail your completed order form with payment to:

Jellybean Connection
7405 Greenback Lane #193
Citrus Heights, CA 95610-5603

Make sure to print the completed order form for the product you are ordering and include it with your payment.  As a minimum, we will need the child’s first and last name, name child is called, hometown, name of at least one friend, dedication, date of gift, and who the book is from is usually found in all books. The individual order forms asks you to provide the proper information for the book you wish to order.

Any personal information supplied to us for your books will be kept confidential. We will not release your name or e-mail address to other parties.

You must use a different order form for each book you wish to order. You can add as many forms to the cart as you want as long as they are to be shipped to the same address.

No, Our books can only have 1 “star” in them. You can add other children as friends in most of the books but their names will not be mentioned as often.

We frequently make two or more copies of our baby books for our customers. Some people buy copies for Grandparents, God Parents, or just to store one for the next generation to see. Simply adjust the quantity in the shopping cart and mention in the comments box that you are ordering additional copies with the same information.

Standard shipping is $3.50 regardless how many books you order as long as they are sent to the same address in the USA. If books are sent to different addresses, additional shipping charges will apply. Priority Shipping is available for $7.00 for the first 2 books and an additional $2.00 for more. Express Mail $23.00 for the first 2 books and an additional $10.00 for more.

Please contact us if you need specialized shipping.

Orders shipped to an address within California are subject to the 8% California sales tax.

We accept Visa, MasterCard, American Express and Discover and payments made with PayPal. We also accept personal checks, money orders and cashier’s checks. All payments must be in U.S. Funds.

Send checks or money orders to:
Jellybean Connection
7405 Greenback Lane #193
Citrus Heights, CA 95610-5603

Payment must be received before books will be mailed.

If your books are in stock your order will be shipped within 1-2 days after payment has been received. The books are shipped Media Mail which can take up to 2-3 weeks, Priority Mail (2-4 business days) or Express (1-2 business days). Allow 1 to 2 business days for order processing when determining the actual ship date. These ship times are estimates. We cannot guarantee the speed of US mail. Remember shipping and processing times may be longer during the busy holiday seasons.

You will receive a confirmation email stating the books you ordered and the total cost of your order.

Yes, If there is an error in your book due to our mistake, we will gladly replace the book free of charge. We make every effort to provide you with the highest quality in personalized books. To prevent errors, please double check your order forms before submitting them. We are not responsible for errors due to incorrect information that you supply to us. We will do our best to correct any errors at a minimal cost.

If a book you order is out of stock, we will notify you by e-mail after we receive your order. It will take approximately 2 weeks longer if book is not in stock. If you would like to choose a different Title, simply let us know in your reply e-mail.

Personalized Children’s Books are different from ordinary children’s books because the story is actually about a particular child. His or her name, along with other personal information is blended into every story on almost every page. Children will actually want to read these stories because the story is about them.

Please send use the contact form to send your questions or feedback. We will reply to you right away.

Customer satisfaction is our top priority!